At QuickStage, we respect your privacy and are committed to protecting your personal information.
This policy explains how we collect, use, store and protect information when you visit our website, contact us, request a quotation, make a booking or otherwise communicate with us.
Our website is https://quickstage.co.uk.
QuickStage Limited is registered in England and Wales under company number 14952911.
Our registered office is:
66 Bellencroft Gardens
Wolverhampton
England
WV3 8DU
For the purposes of UK data protection legislation, QuickStage Limited is the data controller responsible for the personal information described in this policy.
When you visit our website, certain technical information may be collected automatically, including:
Your IP address and approximate geographical location.
Your browser, device type and operating system.
Pages visited and how you interact with our website.
Referral information, such as how you arrived at our website.
Information collected through cookies and similar technologies.
We use this information, where appropriate, to operate and secure our website, understand how it is being used and improve our services.
Our website uses Google Analytics to help us understand visitor activity and website performance.
Where consent is required for cookies or similar technologies, we will obtain it before using them.
When you contact QuickStage by email, telephone or other means, you may provide us with personal information.
This may include:
Your name and contact details.
Your company or organisation.
Details of your event and proposed venue.
Information required to prepare quotations and manage bookings.
Billing and payment information.
Correspondence and other information relevant to our business relationship.
We use this information to respond to enquiries, prepare quotations, manage bookings, deliver agreed services, maintain customer relationships and administer our business.
We do not sell your personal information to third parties.
Under UK data protection legislation, we must have a lawful basis for processing personal information.
Depending on the circumstances, we rely on the following:
Contract or steps before entering into a contract: To prepare quotations, arrange bookings, communicate about services and fulfil our contractual obligations.
Legitimate interests: To respond to business enquiries, maintain customer and supplier relationships, improve our services, undertake appropriate business-to-business marketing, analyse historical business performance, and operate and protect our website, provided those interests are not overridden by individual rights.
Legal obligations: To comply with relevant accounting, tax, regulatory and other legal requirements.
Consent: Where we request your permission for particular activities, including certain marketing communications or the use of non-essential cookies and tracking technologies.
Where we rely on consent, you may withdraw it at any time.
We may use contact information provided by existing customers, prospective customers and people making enquiries to communicate about QuickStage services, special offers, events and other relevant business opportunities.
We may also contact businesses and organisations whose services or activities we believe may be relevant to QuickStage.
Where permitted by law, we may rely on our legitimate business interests to conduct business-to-business marketing. Where consent is legally required, we will obtain it before sending marketing communications.
We will not sell your personal information to third parties for their own marketing purposes.
You may object to direct marketing at any time. You can do so by contacting us or using the unsubscribe facility provided in our marketing emails.
We respect requests to stop receiving marketing communications and maintain appropriate records to ensure these preferences are honoured.
To operate our business and deliver our services, we may need to share relevant information with trusted third parties, including:
Event production partners, equipment suppliers and subcontractors.
Website hosting, maintenance and technical service providers.
Email, telecommunications and cloud storage providers.
Accounting, payment processing and administrative service providers.
Analytics and marketing technology providers, where applicable.
Professional advisers and relevant public authorities where required by law.
For example, if you ask us to arrange additional event equipment, we may need to share relevant event details and contact information with the supplier concerned.
We only share information where there is an appropriate business or legal reason to do so, and we take reasonable steps to protect that information.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
These measures may include password-protected systems, controlled access, secure communications and reputable third-party hosting or cloud storage services.
Access to personal information is restricted to people who reasonably need it for their work.
No internet-based system can be guaranteed completely secure, but we take appropriate steps to safeguard the information entrusted to us.
Some of our technology, communications, storage or administrative service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we take steps to ensure appropriate safeguards are in place, as required by applicable UK data protection legislation. These may include transfers to countries recognised as providing adequate protection or the use of approved contractual safeguards.
You may contact us for further information about relevant international transfers and the safeguards used.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal requirements.
Our standard retention periods are:
Enquiries: Up to 36 months following our last meaningful communication.
Customer and booking records: Up to 10 years following completion of the relevant booking. These records support accounting, contractual administration, historical business analysis, performance reviews, customer relationship management and long-term business planning.
Marketing contacts: For as long as we have a legitimate business purpose and lawful basis for maintaining the relationship, subject to periodic review and your right to object to direct marketing.
Where information is no longer required, we will securely delete or anonymise it, unless continued retention is justified or required by law.
We respect requests to stop receiving marketing communications and may retain limited suppression records to ensure those preferences continue to be honoured.
Historical business information that has been properly anonymised so that individuals can no longer be identified may be retained for longer-term statistical and business analysis.
Cookies are small files stored on your computer, tablet or mobile device when you visit a website.
Our website may use cookies and similar technologies for purposes including:
Essential website functionality and security.
Remembering website preferences.
Understanding website usage and performance.
Analytics and marketing, where applicable.
Google Analytics
We use Google Analytics to understand how visitors find and interact with our website.
This may include information about pages visited, time spent on the website, approximate visitor location, device types and how visitors arrived at the website.
This information helps us improve our website, assess the effectiveness of our marketing and understand visitor interests.
Google Analytics is provided by Google, and information collected through the service may be processed by Google in accordance with its applicable privacy terms.
For further information, please visit https://policies.google.com/privacy.
Cookie preferences
Some cookies are necessary for the operation of our website. Others may require your consent or be subject to specific legal conditions.
Where consent is required, non-essential cookies and tracking technologies will only be used after the necessary consent has been obtained.
You can also manage or delete cookies through your browser settings, although disabling certain cookies may affect website functionality.
We may update this section as our website technology and cookie management arrangements develop.
Our website may contain links to third-party websites or services, including Companies House, social media platforms, suppliers and other organisations.
These websites are operated independently and may have their own privacy policies.
QuickStage is not responsible for the privacy practices or content of external websites.
We recommend reviewing the relevant privacy policy whenever you visit another website.
Our website is intended primarily for adults seeking information about professional event services.
We do not knowingly collect personal information directly from children through our website.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can investigate and take appropriate action.
Where photography, video or other personal information relating to event participants is involved, appropriate arrangements and permissions will be considered separately.
Under UK data protection legislation, you may have the right to:
Request access to personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Request deletion of your information in certain circumstances.
Request restrictions on how your information is used.
Object to certain types of processing, including direct marketing.
Request transfer of certain information to another provider.
Withdraw consent where processing is based on consent.
These rights are subject to applicable legal conditions and exceptions.
To exercise your rights, please contact us using the details below.
We may need to verify your identity before responding to certain requests.
If you are unhappy with how we handle your personal information, you may complain to the UK Information Commissioner’s Office (ICO).
Website: https://ico.org.uk
We may update this policy periodically to reflect changes in our business, website, technology or legal requirements.
Any changes will be published on this page, together with an updated revision date.
For questions about this policy, our use of personal information, or to exercise your data protection rights, please contact:
QuickStage Limited
Website: https://quickstage.co.uk
Email: hello@quickstage.co.uk
Telephone: +44 7976 337878
Registered Office:
66 Bellencroft Gardens
Wolverhampton
England
WV3 8DU
Company registration number: 14952911